How do I return an item?

At Famous Shamus, customer service and satisfaction is our #1 goal! If for any reason you are not completely happy with your online order, please do not hesitate to contact us. Exchanges and returns may be made within 30 days of receiving your product. If we made a mistake, all fees and return shipping costs are on us!

Here’s how it works:

We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". This means the product is without showing signs of wear or damage in any way. Stipulations also entail:

  • product must be accompanied by the original receipt
  • must not be a special or custom order
  • 20% restocking fee for returned items that are not being exchanged and are not damaged

Please be aware that some items cannot be returned or may have a different return policy time period other than the 30 days specified in that item's particular item description. If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us, will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.

Refunds are contingent upon inspection of item(s) once we receive it.